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Carpediem - Etang Le Fays
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Client Satisfaction Survey

1. Your Details (used to validate survey but not retained or communicated)
Your Name          
Date of Arrival       
Party Organiser     YES     NO
(if No, please provide Organisers Name)   
   
2. How did you first hear about CARPEDIEM
 Carp-Talk      Angling Times     Internet Search      Carp Show    Recommendation
Returning Customer

  Other (please specify)
   
3. What aspects influenced your decision to book with CARPEDIEM (select all applicable)
Price   Location   Services   Facilities  Recommendation   Website Content  Advertisement

  Other (please specify)
   
4. How would you rate our responses to your: -
     Excellent       Good     Satisfactory      Poor       Very Poor
(i) Initial Contact -                                                               
(ii) Information Request -                                                               
(iii) Booking -                                                               
Comments -
   
5. How would you rate our website for: -
     Excellent       Good     Satisfactory      Poor       Very Poor
(i) Ease of Use -                                                               
(ii) Content -                                                               
(iii) Accuracy -                                                               
Comments -
   
6. How would you rate the directions we provided for your journey to Etang le Fays?
     Excellent       Good     Satisfactory      Poor       Very Poor
(i) Easy of Follow -                                                               
(ii) Accurate -                                                               
(iii) Content -                                                               
Journey Time from Calais -
Comments -
   
7. On your arrival, how would you rate the following: -
     Excellent       Good     Satisfactory      Poor       Very Poor
(i) The Welcome -                                                               
(ii) The Information Provided -                                                               
(iii) The Swims -                                                               
(iv) The Paths -                                                               
(v) The Banks -                                                               
Comments -
   
8. How would you rate our facilities?
     Excellent       Good     Satisfactory      Poor       Very Poor
(i) Toilets/Showers -                                                               
(ii) The Lodge -                                                               
(iii) The Parking -                                                               
Comments -
   
9. How would you rate the services we provide?
     Excellent       Good     Satisfactory      Poor       Very Poor
(i) Catering -                                                               
(ii) Refreshments -                                                               
(iii) Shop -                                                               
(iv) Range of Bait -                                                               
(v) Boat Service -                                                               
Comments -
   
10. Would you recommend CARPEDIEM to a friend?
     YES     NO
(if No, please tell us why)   
   
11. What would you consider to be the best attributes of your experience with us?
   
12. What would you consider are the areas of our service, facilities or the information we provide that we should improve?
   
13. Is there a service, facility or amenity you would like is to add?
   
14. Overall, how would you rate your experience with CARPEDIEM?
Excellent       Good     Satisfactory      Poor       Very Poor
                                                       
   
15. Please add any further comments here.
   

Click the 'Submit' button below to complete the survey.